Terms & Conditions
Organized, transparent terms for our visa and MDAC services.
Welcome to MalaysiaVisa.com.my ("Website"). By accessing this Website, submitting an application, making a payment, or using any services provided, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, our Privacy Policy, and our Refund Policy.
1About Our Service
MalaysiaVisa.com.my provides professional travel assistance, visa facilitation, application review, document verification, administrative support, and related travel services for individuals seeking to travel to Malaysia.
Our services may include:
- Visa application assistance
- Malaysia Digital Arrival Card (MDAC) assistance
- Travel authorization support
- Application review and verification
- Customer support services
- Administrative processing assistance
Use of our services does not guarantee approval of any visa, travel authorization, or immigration application.
2Independent Travel Agency Disclosure
MalaysiaVisa.com.my is owned and operated by a private travel services company and functions solely as an independent travel and visa assistance provider.
We are a licensed travel agency that provides administrative support, application preparation, document review, application processing assistance, and visa facilitation services for eligible travelers seeking to visit Malaysia.
We are NOT:
- The Government of Malaysia
- The Immigration Department of Malaysia
- Any Malaysian Embassy, Consulate, High Commission, or Diplomatic Mission
- Any Malaysian Government Agency or Authority
- An official government website for visa issuance, immigration services, or travel authorizations
We operate independently and are not affiliated with, endorsed by, sponsored by, authorized by, or acting on behalf of the Government of Malaysia or any Malaysian governmental authority unless expressly stated otherwise.
Applicants acknowledge and understand that all visa approvals, refusals, entry permissions, and immigration decisions remain solely within the discretion of the relevant Malaysian authorities.
3Eligibility
By using this Website and our services, you represent and warrant that:
- You are at least 18 years of age or have authorization from a parent or legal guardian
- You possess the legal authority to submit the application
- All information submitted is truthful, complete, and accurate
- You possess valid travel documents where required
- You are legally eligible to travel internationally
We reserve the right to refuse service at our sole discretion.